Keyboard cowboy hide submit3/5/2023 ![]() ![]() You may use our online return service to send back your item(s) or ship with a carrier of your choice. We are not able to assist with purchases made through third-party retailers. We will gladly accept returns purchased from Frye’s online store () that are unworn (no scuff marks – please walk on a carpeted area when trying on footwear), undamaged or defective merchandise. If the product you purchased is not as expected, please return it to us for a full refund within 30 days of delivery. It may take an additional 10-14 days to refund your purchase. START YOUR RETURN We are currently experiencing delays processing returns. Our footwear measurements are based on a size 6 for women's and a size 9 for men's. Try your boots indoors on carpeted surfaces and wear the socks or tights you would normally wear. When you receive your boots, try them on in the afternoon, as feet tend to be largest this time of day. If you generally wear wide sizes and no wide is available, you may need to order half size up. If your foot is between sizes, we recommend you order up a half size. Many people have one foot that is slightly larger than the other. It will gradually decrease as you wear them. Note: the fee is levied on all qualifying deliveries, even when shipping is free.Ī small amount of heel slippage is normal with new boots. Retailers must separately state the retail delivery fee on all customer invoices and receipts. The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers, no matter who owns or operates the vehicle used to make the delivery, and whether the delivery originates in Colorado or another state. This will add a layer of compliance complexity for both in-state and out-of-state retailers. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. The Frye Company is exempt of liability if the customer opts out of green shipping protection.Ī new retail fee is taking effect in Colorado on July 1, 2022.Package protection against theft, damage, and carrier mishandling is only valid on orders under $1,000 USD.For full terms and conditions, click here. Reorder requests may be rejected at the discretion of the The Frye Company support team. Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.Your order number can be found on the order confirmation email. You have the option to live chat with a representative at or by email at Input your order number and the email address you used when placing your order. Reach out to the Corso customer service for assistance replacing your order. If you purchased green shipping protection with your order and your package was damaged, lost, or stolen, follow the instructions below to place a reorder. For customers using Guest Checkout, simply call our Customer Service associates at 800.399.4819 to check your order status. Your orders will be listed here in chronological order. If you have an account with The Frye Company, simply log onto the site to check your order status by clicking the "Orders" button on the My Account page. Overnight - 1-2 Business Days - Calculated At Checkout.Express Shipping - 2-3 Business Days - Calculated At Checkout.Free Economy - for orders over $275 or more.Orders placed on weekends or holidays will not be shipped until the following business day. ** Please note that orders placed after 1 pm EST (10am PST) will not be shipped until the following business day. Frye is not responsible for delays caused by the shipping carrier. We also offer Express shipping to Alaska and Hawaii. In addition, Frye offers Express in the contiguous U.S. Express Shipping Optionsįrye offers Next Business Day Shipping in the contiguous U.S. Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses. ![]() Please note that business days do not include weekends and holidays. Frye offers shipping anywhere in the contiguous U.S. ![]()
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